Ph: 1300 385 104

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FAQ

Ordering / Product Questions:

Can I order by phone?

If I send you an email, how long does it take for you to respond?

How can I change or cancel an order?

Do your prices include GST?

What warranty is provided on your products?

Can I check the availability of an item before I place my order?

Payment Questions:

When do you charge my credit card?

What payment methods do you accept?

Are my payment details safe?

I want to pay by but don't want to leave the details, how can I do it?

What are your bank details?

Freight / Delivery Questions:

Delayed or Missing Orders

When will my order be delivered?

What methods do you use for shipping?

Do you ship internationally?

How do I check the status of my order?

Can you ship to a different address than my billing address?

Do you have a pickup location?

What are the shipping costs?

Warranty and Returns:

If I have a problem with a product, what should I do and can I return it?

What is the warranty on your products?

 


 Ordering / Product Questions:
 

Can I order by phone?
Yes.  Please call 1300 385 104 Monday to Friday from 9am - 4pm and you can order with your credit card (Visa or MasterCard) over the phone.  A full list of products and pricing is available in our e-Catalogue.
 

If I send you an email, how long does it take for you to respond?
We always try to answer your enquiries as quickly as possible.  Our normal response time is within two business days.  However sometimes you may experience a delay of up to 3 business days during peak trading periods.  We do not respond to email enquiries over the weekend or public holidays.  If you have an urgent questions, please contact us by phone.


 Can I change or cancel an order?
Yes, you can change or cancel your order.  However this must be done before we ship your item.  If we have already shipped your order then we cannot cancel or change your order.
 

Do your prices include GST?
Yes, all product prices and freight costs are GST inclusive.
 

What warranty is provided on your products?
All warranty information is available at the Warranty and Returns section of this website.
 

Can I check the availability of an item before I place my order?
Our website is designed to remove a product from sale if no longer in stock.  This system is not 100% accurate, so if you are unsure, please don’t hesitate to contact us.


Payment Questions:


When do you charge my credit card?

If you pay by credit card through our website, your card is charged immediately by PayPal.  Phone orders are normally charged on the same day as purchase; however this may extend out to the next business day during peak periods.

What payment methods do you accept?
We accept Visa, MasterCard and PayPal payments only.  You are welcome to pay by credit card over the phone if preferred.  You can also pay by credit card if you prefer to pick up your order.

Are my payment details safe?
All online credit card transactions are handled by PayPal with their industry leading SSL security measures.  For more information about PayPal security, visit their Security Centre.  All phone orders are manually processed in our office by our sales staff.

I want to pay but don't want to leave the details, how can I do it?
The best way to pay without having to leave details is to use PayPal.  None of your bank or credit card details are revealed to us if you pay this way.

What are your bank details?
We do not accept Bank Deposit payments.

 

Freight / Delivery Questions:

Delayed or Missing Orders
If you suspect that your order has been delayed, lost, stolen or is missing, please contact Booter on 1800 461 508 Monday to Friday, 9am-4pm.  We will then launch an investigation and track the item for you.  In most cases, parcels are waiting for collection at a local depot or post office.  Couriers are supposed to leave calling cards, however they sometimes forget or the card is mixed up with junk mail and mistakenly disposed of.  Missing calling cards account for about 95% of our delayed order enquiries.

When will my order be delivered?
Delivery times depend on your location.  If a product is in stock it will be despatched within 2 business days.  Delivery can take up to 10 working days.  In most cases delivery occurs within 5 working days to metropolitan areas and capital cities.
 

What methods do you use for shipping?
Our primary carrier is Australia Post parcel service.  We also use a range of couriers for different types of packages and delivery locations.
 

Do you ship internationally?
No.  We have found from past experience that the cost of lost items and freight make international shipping unviable.  It is also difficult to guarantee the fit of our products in overseas vehicles due to regional variations.
 

How do I check the status of my order?
Log into your account on the Booter website.  You will see a column heading called “Status”.  If your item has been shipped it will read “Shipped/Completed” and provide the date that your order was shipped. When your item has a change of status, you will be sent an automatic email update.
 

Can you ship to a different address than my billing address?
Yes.  You can nominate both a shipping address and a billing address during the checkout and payment process.
 

Do you have a pickup location?
Yes. Please read the Contact Us section of this website for more detailed information.  If preferred, you can pay by credit card when you pick up your order.
 

What are the shipping costs?
Freight costs vary depending upon the product size and weight.  You can check freight costs once the item is in your shopping basket.
 

Warranty and Returns:

If I have a problem with a product, what should I do and can I return it?
All product return information is available at the Warranty and Returns section of this website.

What is the warranty on your products?
All warranty information is available at the Warranty and Returns section of this website.